FAQ

Who we are:

Hayes Meadow and www.hayesmeadow.com  is the farm brand for Hayes Farm Partnership,  Holebrook Lane, Exbourne, Devon EX20 3SJ. Graham and Jocelyn Macklin are the owners, partners and farmers.

If you have any further questions please contact us, we will be happy to help. Please email [email protected] or call  01837 608242

Help with your order

We hope this section answers your queries, if you have any further questions please contact us, we will be happy to help. Please email [email protected] or call  01837 608242

Where is my order?

If your order was despatched by Courier AND 2 days have elapsed since the despatch date, please email or call me.

To check the status of your order, or  a product that you have pre-ordered, please also call or email me.

BACS:

Account Name      HAYES FARM

Account type           Business current

Account number     5 1 6 0 8 9 7 9

Sort code                  5 3 – 5 0 – 2 8

IBAN                  GB40NWBK53502851608979

BIC                     NWBKGB2L

Bank address: Nat West. Bedford Square, Tavistock, Devon, PL19 0AQ

 

Will you pass my details on to third parties?

We don’t pass anything on to third parties. It’s that simple.

 

How long do you keep my card details?

 

If you order online we don’t keep your card details.

Do you use a secure server?

Yes we do. An SSL secure server.

Privacy and Security

Hayes Farm does not pass on or resell your details. However a few companies do need to see your details in order to process the order, these include the delivery companies (e.g. Royal mail, APC, Parcel force) and our bank (who process payments)

 

What information we hold about you:

We only hold the basic information we need in order to make the website fully functional and secure. We do log visitor traffic to understand which areas of the website appeal to customers and to secure the website (so we are aware if someone is trying to attack the website). We do keep a full history of your orders to assist you in the future.

 

Website Problems?

Please email [email protected] or call  01837 608242

 

Ordering

Please select and pay for good online.

Your order will be dispatched in the manner specified by you on checkout.

Returns and Problems 

Our return policy is based on fairness, common sense and British law. If your product arrives damaged or defective, we would ask you to contact us immediately. Our terms state you must inform us within 24 hours. If it goes missing we will replace or refund,  We cannot accept return due to the perishable nature of the product and in accordance with Health and Safety