We delivery our Skincare and Charcuterie nationwide using Royal Mail 24 and internationally via courier.
We deliver our perishable products and beef throughout mainland UK. Tues – Friday We deliver in environmentally sound wool cool chilled pouches , using APC 24 hour next day service. We freeze our retail cuts as soon as they are cut off the bone to protect quality and preserve true freshness. We offer a safe, secure and robust next day delivery service. Specific delivery dates can be chosen at checkout.
We offer Free Nationwide delivery for orders over £100. This is calculated at checkout.
We offer Free Delivery every third order, whatever the size. We will monitor that and refund you.
If you cannot be in on this date you can always suggest a ‘safe place’ to leave the delivery or arrange for the package to left with a neighbour. We have this facility at checkout.
If the day does not suit you, please let me know immediately and we can try and arrange a different day that works for us both. Please email: graham@hayesmeadow.com
We have taken a great deal of time and effort supplying you with sustainable, high-quality meat. It is a waste of an animal’s life when a box gets lost. We will do everything we can to ensure the meat arrives at your door.
Please note we do not deliver on Bank Holidays and weekends
Delivery costs. The costs of delivery will be as displayed to you on our website.
When we will provide your goods. You are able to choose an available delivery date and details when you order goods. We will confirm this in a confirmation email to you. We will try to deliver on your selected date/time but such delivery dates/times are estimates only and we will notify you if your goods are not able to be dispatched within the agreed timescale for any reason.
We are not responsible for delays outside of our control. If our supply of your goods is delayed by an event outside of our control then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
If you are not at home when your goods are delivered. If no one is available at your address to take delivery, we may follow the instructions you have given us of where to leave the goods in the circumstances. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability and may offer you a refund or other compensation at our complete discretion.
If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from us we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
When you become responsible for and own the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us or you collect them from us. You own goods once we have received payment in full.
What will happen if you do not give the required information to us. We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and condition 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may delay the supply of goods to you. We may have to delay the supply of goods to deal with technical problems or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you.
